Your schedule's defenses are a measurable system.

The four axes

• Confirmation & reminder speed (30%). How fast the first confirmation lands after booking, and how the reminder ladder runs — a week out, a day out, day-of, with a tappable confirm/reschedule path.
• Channel coverage (25%). Whether reminders travel the channels patients actually see — text beats email beats a call nobody answers — against what's expected for your business type.
• Rebooking persistence (25%). How many times a no-show hears from you about rebooking. Written off is a choice, and it's the expensive one.
• Backfill coverage (20%). What a dropped slot triggers — instant waitlist offer, manual scramble, or nothing. The difference between a cancellation and a loss.

Self-reported first, measured second

The free score is what you tell us, labeled as that. The $500 discovery measures the flow itself: with your permission we book test appointments through your real intake and log everything a booked patient receives — every confirmation, reminder, reschedule path, and gap, timestamped at the source — plus what happens when a test booking cancels late. You get the measured flow beside your self-reported one; the gap between them is usually the most useful page.

What we don't do

• Test bookings are clearly disposable, cancelled properly before appointment day, and identified to you after the window — no staff hours wasted, no real slots burned at the last minute.
• No patient data, ever. We measure your flow, not your patients.
• No padded findings. "Your schedule defends itself" is a deliverable we're glad to hand you, in writing.

Prices on the page, where they belong

Discovery is prepaid and scheduled online in one step. If it shows your defenses already hold, that finding is what you bought.